Frequently Asked Questions

We understand it is sometimes hard to pick the correct ring size when shopping online, and we got your back! Bellisa offers one-time free ring resize on our rings. Please contact us for detail.

For pieces that will be back in stock soon, we will mark them as pre-order. Please contact us, if you have any question about a certain product. We will try out best to find a perfect piece for you!

Every Bellisa order is gift wrapped by hand. If you’d like to further personalize your order, please send your request to info@bellisajewellery.com or leave a comment in the “notes” section at checkout.

We currently process orders and charge in Canadian currency. Orders placed outside of Canada will be converted to your home currency through your banking provider.

You will receive an order confirmation email once your order is confirmed. You will also receive a shipping confirmation email once your order is shipped.

We ship internationally because we believe everyone in the world deserves a piece of fine jewellery in their life.

If you need to cancel your order, please contact us within 3 hours of the time order was placed.

Kindly note if the cancellation request is received after 3 hours, a percentage fee may be deducted from the order. Orders made with installment payments are final sales and cannot be cancelled.