FAQs – Bellisa Jewellery

We offer installment plans through Sezzle/Klarna - these options are available at checkout!

If you wish to split your payments into a deposit/final payment structure, please email the order details to info@bellisajewellery.com. We can create a dedicated payment link for you to submit the 50% deposit to start the order, and the final 50% of your order will be due in 4 weeks.

Once your order is ready and full payment is received, we will ship out the order and notify you with a shipping confirmation. If you have not yet paid the final balance, we will send you a reminder email.

Please note: Failure to pay the final balance within 30 days of the final reminder email will result in the right to sell the ring to someone else, and your deposit will be forfeited.

By paying and placing your order, you agree to the terms of sale as outlined above.

LEARN MORE

We will resize your engagement ring once for free within first year of your purchase.
Please email us to submit the resize request, we will follow up with the instructions and the return shipping address.

Please note: Customers are responsilbe for the shipping fee both ways.
*Some rings cannot be resized and will need to be remanufactured. This may be due to a size restriction, falling outside of the recommended range(+/- 1 size), or due to the design style.

*Full eternity bands & open rings, unfortunately, cannot be resized. In the event that you discover the size you ordered is incorrect, the ring will need to be remade at the customer's expense.

During the resizing process, we adjust the size of your ring by either adding or removing small amounts of metal. This alteration may result in a slight change in the thickness of the ring – it might become slightly thicker or thinner upon completion. This is a minor difference and may or may not be noticeable to you. Any personalized engraving inside the ring shank may become incomplete after process due to surface refinishing.

Once the resizing is complete, your ring will undergo a thorough inspection by our production team to ensure that our high standards are met and that your ring has been fitted to the size that you need.

Given the nature of our industry, we are well aware of the circumstances that may arise during and after production. Below, we have outlined our policies for the various situations our customers might encounter:

Scenario: Your relationship has ended after place the order but before your order is shipped. What would the cancellation fee be?

Answer: This will depend on the current production process of your order.
- If after casting, before setting process. We can issue the refund with a $350 CAD cancellation fee deduction.
- If the production of the ring has been done. We can issue a refund with a deduction of 50% of your order.

Please note that all orders placed via credit card are subject to a 3.5% Shopify Payment Processing Fee charged by Shopify. Orders placed with installment payments, such as Sezzle/Klarna are final sales and cannot be canceled.

Frequently Asked Questions