We offer installment plans through Sezzle/Klarna - these options are available at checkout!
If you wish to split your payments into a deposit/final payment structure, please email the order details to email@example.com. We can create a dedicated payment link for you to submit the 50% deposit to start the order, and the final 50% of your order will be due after a maximum of 30 days.
Once your order is ready for shipping, we will notify you. If you have not yet paid the balance, you have a maximum of 30 days to do so. Failure to pay within this timeframe will result in the right to sell the ring to someone else, and your deposit will be forfeited.
By paying and placing your order, you agree to the terms of sale as outlined above.
We understand it is sometimes hard to pick the correct ring size when shopping online, and we have your back! Every engagement ring from us comes with a one-time free resizing service within the first year of purchase.
For wedding bands and half-eternity rings, the resizing charge will be $30 CAD.
We will resize your engagement ring once for free within first year of your purchase. Please email us to submit the resize request, we will follow up with the instructions and the return shipping address.
Please note: Customers are responsilbe for the shipping fee both ways. *Some rings cannot be resized and will need to be remanufactured. This may be due to a size restriction, falling outside of the recommended range(+/- 1 size), or due to the design style.
*Full eternity bands, unfortunately, cannot be resized. In the event that you discover the size you ordered is incorrect, the ring will need to be remade at the customer's expense.
During the resizing process, we adjust the size of your ring by either adding or removing small amounts of metal. This alteration may result in a slight change in the thickness of the ring – it might become slightly thicker or thinner upon completion. This is a minor difference and may or may not be noticeable to you.
Once the resizing is complete, your ring will undergo a thorough inspection by our production team to ensure that our high standards are met and that your ring has been fitted to the size that you need.
For pieces that will be back in stock soon, we will mark them as pre-order. Please contact us, if you have any question about a certain product. We will try out best to find a perfect piece for you!
Every Bellisa order is gift wrapped by hand. If you’d like to further personalize your order, please send your request to firstname.lastname@example.org or leave a comment in the “notes” section at checkout.
We currently process orders and charge in Canadian currency. Orders placed outside of Canada will be converted to your home currency through your banking provider.
You will receive an order confirmation email after placing the order. Our customer care team will follow up with you regarding the current production timeline and weekly production update. You will also receive a shipping confirmation email once your order is shipped.
We ship internationally because we believe everyone in the world deserves a piece of fine jewellery in their life.
Given the nature of our industry, we are well aware of the circumstances that may arise during and after production. Below, we have outlined our policies for the various situations our customers might encounter:
Scenario: Your relationship has ended after place the order but before your order is shipped. What would the cancellation fee be?
Answer: This will depend on the current production process of your order. - If after casting, before setting process. We can issue the refund with a $350 CAD cancellation fee deduction. - If the production of the ring has been done. We can issue a refund with a deduction of 50% of your order.
Please note that all orders placed via credit card are subject to a 3.5% Shopify Payment Processing Fee charged by Shopify. Orders placed with installment payments, such as Sezzle/Klarna are final sales and cannot be canceled.
At Bellisa, we believe everyone deserves to be loved and treated with a warm heart. Handcrafted means we made our pieces with our warm hands using traditional tools and techniques. Each piece is specially made just for you; therefore, it may have a slightly different shape.
All our rings are made to order, and we operate on a first-come, first-served basis. If you need to expedite a ring, we offer a $150 rush fee. Please contact us directly to discuss this option, as we cannot guarantee accommodation for every request. The quickest turnaround time for any ring is two weeks.