Refund policy

Every piece is specially handmade for you after your order is placed, and we want you to love and feel confident when shopping at Bellisa Jewellery. If, for any reason, you're not satisfied with your purchase, we've got you covered. You may return the order in its original, unworn condition within 7 days of the original delivery date for a refund or exchange.

Return Policy

Canada and U.S Returns

Returns are accepted within seven days of the delivery date.

To be eligible for a return, all items must have no signs of wear or damage and be in their original packaging. All returns must be authorized by Bellisa prior to being sent back. We reserve the right to deny any return orders that do not meet our return policy requirement.

Please note: after 7 days, we no longer accept returns or exchanges, and shipping fees are non-refundable.
Once the return request has been approved by Bellisa Customer Care, the return package must be shipped back within five days in secure packaging using a trackable shipping method.

*US order returns are recommended to be shipped back via DHL, UPS, or FedEx. We do not recommend using USPS(United States Postal Service) due to the higher risk of parcel loss.
*Customers are responsible for return shipping costs and customs fees for cross-border orders. Bellisa is not responsible for lost parcels during transit.

To initiate a return, click here.

To initiate a return, please contact us via email, and we will follow up with the return instructions. The return process takes between 2-3 business days once the return package is received. Kindly note that shipping charges and duties are not refundable.

*INTERNATIONAL ORDERS ARE FINAL SALE

Exchange Policy

Thinking about another Bellisa jewel? No worries, you can exchange your Bellisa jewel, and we will give you store credit to place a new order.

 

ADDITIONAL EXCHANGE INFORMATION

An exchange handling fee of CA$300 will be deducted from your store credit.

 

Once we receive your returned order, all items will be inspected by our production team before a refund/store credit is issued. The entire process will take up to 2-3 business days. If the piece is found damaged, modified, or already worn, it will be shipped back. No refund will be issued in these circumstances.

 

Please note that the following situations cannot be returned:

• Improperly packaged items.
• Lab-grown diamond & color gemstone engagement rings are final sale.
• Promotion Discounts over 20% Off are final sales.
• Orders are purchased via a split payment structure.
• Damaged and used items.
• Items that have been customized, engraved(personalize), resized, upgraded in metal, or marked as final sale.
• Items you previously exchanged.
• Items were missing their certification or paperwork.
• Orders that passed our seven-day return period.
• Ring size under US5 or above US8.
• Earrings due to hygiene purposes.
• Chain breakage due to improper care.
• Bespoke piece is customized design & handcrafted based on your preference. Once the bespoke order is placed, No Refund or Exchange will be accepted, as well as Cancellation of the order.