Shipping & Return

READY TO SHIP Item: will ship within three business days.

MADE TO ORDER Item: we are making it just for you, so please refer to the production time shown on the production page.

Once your order has shipped, you will receive a tracking number via email. A signature is required upon delivery for orders over $500.

Here at Bellisa, your satisfaction is our priority. We proudly offer free, express, insured shipping for all Canadian orders.

Available shipping methods within Canada:

• Canada Post Xpresspost - Free (3-5 business days in transit. Tracked & Insured)
• Canada Post Priority - $80 (1-3 business day delivery. Tracked & Insured)
• UPS Expedited/DHL Express(USA) - $80 (1-3 business day delivery. Tracked & Insured)

A signature is required upon delivery for orders over $500.

Orders are shipped Monday – Friday, excluding holidays. For MADE-TO-ORDER pieces, we will reach out via email for your wait time. If you need something by a specific date, please add rush order service into the order.

We're proud to offer free, express, insured international shipping for all United Kingdom orders over £1000.

Available shipping methods to United Kingdom:

• Canada Post Xpresspost - $80(4-7 business days in transit. Tracked & Insured)
• DHL Express - $100(3-5 business days delivery. Tracked & Insured)

A signature is required upon delivery for orders over $500.

Orders are shipped Monday – Friday, excluding holidays. For MADE TO ORDER jewellery, we will reach out via email for your wait time. If you need something by a specific date, please add rush order service into the order.

*Please note a charge of duty, taxes, or any surcharges which may be imposed by UK border as your order passes through customs.

We ship via DHL Express for a flat fee of $100 CAD for international orders. International shipment takes between 4-10 business days for delivery by air. Please note, additional business days may be added while passing through your local customs athuroity for clearance in some cases.

Orders are shipped Monday – Friday, excluding holidays. For MADE TO ORDER jewellery, we will reach out via email for your wait time. If you need something by a specific date, please add rush order service to your order.

Please note a charge of duties, taxes, or any surcharges which may be imposed by your country as your order passes through customs.

A charge of duty, taxes or any surcharges may be imposed by your local customs agency, as it's required on the sale of goods when transport crosses an international border. Any extra charges on the order when passing through the border shall be paid by the person/company receiving the order. The courier company may reach out to you for official documents, such as tax invoices or proof of payment to facilitate customs clearance.

Bellisa Jewellery is not responsible for any custom duty charges.

If you wish your order to be sent elsewhere or edit the current address.Kindly contact us as soon as the order has been placed, and we will make the necessary amendments.

All of our orders are shipped via a trackable shipping method. If your package gets lost in transit, we will do our best and everything we can to help you.

Bellisa Jewellery does not hold responsibility for the lost package once the proof of delivery is generated or during transit. For all orders over $500, we ask our carrier to collect signatures during the time of delivery. If you need any assistance with regards your shippment, please reach out at info@bellisajewellery.com.

Every piece is specially handmade for you after your order is placed, and we want you to love and feel confident when shopping at Bellisa Jewellery. If, for any reason, you're not satisfied with your purchase, we've got you covered. You may return the order in its original, unworn condition within 7 days of the original delivery date for a refund or exchange.

Return Policy

Every piece of jewellery from Bellisa is completely custom-made by our small team of jewellers in Toronto, Canada. If returned, we will deduct the workmanship fee (50% of the order value) from the refund. Refunds will be issued back to the original method of payment.

Please note that orders made with installment payments, such as Sezzle/Klarna, are final sales.

Exchange Policy

Thinking about another Bellisa jewel? No worries, you can exchange your Bellisa jewel, and we will give you store credit to place a new order.

ADDITIONAL EXCHANGE INFORMATION

An exchange handling fee of CA$360 will be deducted from your store credit.

Once we receive your returned order, all items will be inspected by our production team before a refund/store credit is issued. The entire process will take up to 2-3 business days. If the piece is found damaged, modified, or already worn, it will be shipped back. No refund will be issued in these circumstances.

Please note that the following situations cannot be returned:

• Improperly packaged items.
• Lab-grown diamond & color gemstone engagement rings are final sale.
• Promotion Discounts over 20% Off are final sale.
• Orders purchased via split payment structure.
• Damaged and used items.
• Items that have been customized, engraved(personalize), resized, upgraded in metal, or marked as final sale.
• Items you previously exchanged.
• Items were missing their certification or paperwork.
• Order that passed our seven-day return period.
• Ring size under US5 or above US8.5.
• Earrings due to hygiene purposes.
• Chain breakage due to improper care.
• Bespoke piece is customized design & handcrafted based on your preference. Once the bespoke order is placed, No Refund or Exchange will be accepted, as well as Cancellation of the order.

Returns are accepted within 7 days of the delivery date.

To be eligible for a return, all items must have no signs of wear or damage and be in their original packaging. All returns must be authorized by Bellisa prior to being sent back. We reserve the right to deny any return orders that do not meet our return policy requirement.

Please note: after 7 days, we no longer accept returns or exchanges, and shipping fees are non-refundable.

Once the return request has been approved by Bellisa Customer Care, the return package must be shipped back within five days in secure packaging using a trackable shipping method.

*Customers are responsible for return shipping costs and customs fees for cross-border orders. Bellisa is not responsible for lost parcels during transit.

*US order returns are recommended to be shipped back via DHL, UPS, or FedEx. We do not recommend using USPS(United States Postal Service) due to the higher risk of parcel loss.

To initiate a return, click here.

To initiate a return, please contact us via email, and we will follow up with the return instructions. The return process takes between 2-3 business days once the return package is received. Kindly note that shipping charges and duties are not refundable.

All international orders are final sales.

If you have any questions regarding a specific product, feel free to contact us before placing the order.

*Duties and taxes are not refundable. These fees are collected by your local customs agency.

We monitor the number of returns made by customers, and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or the refusal of future orders.

Bellisa Jewellery policy does not apply to any orders placed on the 3rd party platform. Please reach out to the 3rd party vendor directly for returns or exchanges.

Bespoke pieces are customized designs & handcrafted based on your preference. Once the bespoke order is placed, No Refund or Exchange will be accepted, as well as Cancellation of the order.